Privacy Policy

Thank you for visiting RehabNet.com, operated by Recovery Now Network. We’re dedicated to protecting your personal information and ensuring your privacy. This Privacy Policy (hereafter referred to as the “Policy”) explains how we collect, use and share your personal data. By visiting https://rehabnet.com/ (hereafter referred to as our “Website”) and using our services, you agree to the terms laid out in this Policy.

Recovery Now Network, including its affiliates and subsidiaries, doing business as RehabNet (hereafter referred to as the “Company” or “we”), is committed to safeguarding your data and maintaining the highest standards of confidentiality.

This Policy applies to any information we collect:

• On this Website
• Any electronic messages between you and this Website, including email and text

This Policy doesn’t apply to information collected by:

• Offline communications or information collected through any other means
• Any other Website operated by Recovery Now Network or any third party, including our affiliates and subsidiaries
• Any third party, including our affiliates and subsidiaries, that collects information through any application or content, including advertising, accessible from or linking to our Website

Please carefully read this Policy so you know how we gather, use and protect the data you share with us. If anything is unclear, you’re concerned about our privacy practices or you have questions, please contact us using the communication information listed at the end of this Policy.

If you don’t agree with our privacy policies and practices, please refrain from using our Website. By accessing or using our Website, you acknowledge your agreement to this Privacy Policy. We may update this Policy occasionally (see “Changes to this Privacy Policy” below). By continuing to use our Website once these changes are made, you imply that you accept those changes, so please periodically check for updates regarding this Policy.

When you visit our Website, our web server software automatically logs each web request, and captures details such as:

• Date and Time of Access
• IP Address
• User-Agent (Browser and Operating System)
• URL Requested
• HTTP Status Code
• Request Method
• Bytes Transferred
• Referrer URL
• Cookies

Some content or applications on the Website are from third parties (see the “Third Party Links” section below). Third parties may use only cookies or they may also use web beacons or other tracking technologies to collect information about you while you’re using our Website. Collected information may include your personal information or track your online activities over time and across different Websites and other online services.

We have no control over the tracking technologies of third parties or how they’re used. If you have questions or concerns, please contact the responsible provider directly. To learn how to opt out of targeted advertising from many providers, see the “Choices About How We Use and Disclose Your Information” section below.

Currently, the following third-party tools have been integrated into our Website to enhance user experience and monitor interactions:

Google Analytics: Collects data on user interaction and behavior, device and browser information, cookies and identifiers, referral source, an anonymized IP address and any events and custom data that Recovery Now Network configures.

Call Tracking Metrics: Gathers data on referring and landing URLs, tracking source, user agent, IP address and advertising data. We may collect caller ID information if you place a call using any number on our Website. However, please note that while we collect call-related data, we route calls directly to providers. We don’t answer or record these calls. Providers who answer calls may monitor or record telephone conversations for their own quality assurance and training purposes. Recovery Now Network isn’t responsible for providers’ recording practices. Please contact providers directly for details about their recording policies.

You can also provide information manually through forms on our Website, including “Contact Us” forms that collect your name, phone number, email address and a brief description of the type of help being sought.

The information Recovery Now Network collects serves multiple purposes to help us serve you better and continually improve our services:

• Communication: To communicate with users, respond to inquiries and present content related to placement or consulting requests in a timely manner.
• Customer Service: To enhance service requests and customer support inquiries by understanding user needs, preferences and feedback.
• Personalized Experience: To tailor our services to individual needs and offer a more personalized and relevant experience.
• Promotions and Features: To occasionally administer promotions, surveys or other features so they reach the right audience and achieve their intended purpose.
• Request Processing: To process user requests efficiently and accurately.
• Services: To provide users with requested information, products or services.
• Site Monitoring: To ensure compliance with our Terms of Use by verifying that all interactions on our platform follow our guidelines and standards.
• Updates and Notices: To notify you about changes to our Website or any products or services offered or provided.
• Website Improvement: To adjust, troubleshoot or introduce features based on user behavior, preferences and feedback, so we can enhance user experience.

We may also use your information to contact you about services that may be of interest to you. If you don’t want us to use your data this way, please email us at help@rehabnet.com or adjust your user preferences in your account profile. Learn more in the “Choices About How We Use and Disclose Your Information” section.

Recovery Now Network prioritizes the confidentiality and security of the data collected on our Website. However, there are situations where data sharing is necessary to operate or provide services, which we outline below.

• Integration with Third-Party Services

All collected data, plus third-party data from Google Analytics and Call Tracking Metrics, is shared and stored on each respective platform. Data moves between these platforms back and forth to help us monitor users’ interactions and enhance their experience.

• Contractors and Service Providers

We may share user data with contractors, service providers and other third parties used to support our business. They’re bound by contract to keep personal information confidential and only use it for the purposes for which we disclose the information.

• Subsidiaries and Affiliates

We may share data with our subsidiaries and affiliates.

• Research

We may share anonymized or aggregated data for research purposes, ensuring that individual identities remain safeguarded.

• Business Transitions

User data may be transferred to another entity if a merger, acquisition or other business transition occurs.

• Legal and Compliance

We may be required to share user data to comply with legal obligations, including subpoenas, court orders or other legal processes, or if we believe disclosure is necessary to protect the rights, property or safety of Recovery Now Network, our customers or others.

• Other Purposes

We may share your data to fulfill the purpose for which you provided it, for any other purpose we disclose when you provide your data or with your consent.

We prioritize the privacy and security of our users and are committed to ensuring that all data-sharing practices comply with industry standards and legal requirements.

We make every effort to offer you choices regarding the personal data you share by providing you with mechanisms to promote control, including:

• Disclosure for Third-Party Advertising: If you don’t want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, opt out by emailing us at help@rehabnet.com.
• Promotional Offers from the Company: If you don’t want your contact information used by us to promote our products or services or third parties’ products or services, opt out by emailing us at help@rehabnet.com. If we’ve previously sent you a promotional email, you may reply asking to be removed from future distributions.
• Targeted Advertising: If you don’t want us to use the information we collect or you provide to deliver ads according to advertisers’ target-audience preferences, opt out by emailing us at help@rehabnet.com. This opt-out only works if your browser is set to accept cookies.
• Tracking Technologies and Advertising: Your browser can be set to refuse some or all cookies or alert you when cookies are sent. However, disabling or rejecting cookies may cause parts of our site to become inaccessible or function improperly.

We have no control over how third parties collect or use your information for interest-based ads. They may offer ways to opt out of having your information collected or used in this manner. Also, you can opt out of receiving targeted advertising from Network Advertising Initiative (NAI) members by visiting the NAI’s Website.

Several states have also enacted comprehensive consumer data privacy laws, such as the California Consumer Privacy Act or the Virginia Consumer Data Protection Act. You may have additional personal information rights and choices if you’re a resident of one of these states. Find more details by researching “[Your State] Privacy Rights.”

Protecting the data we collect at Recovery Now Network is vitally important to us. Our physical, electronic and procedural safeguards are designed to control and protect your data from unauthorized access. We adhere to industry privacy standards and continuously enhance our data protection measures.

However, internet transmission isn’t completely secure. While we do our best to protect your personal information, we can’t guarantee the security of information transmitted to our Website. Any transmission is at your own risk. We’re not responsible for the circumvention of any privacy settings or security measures on the Website.

Recovery Now Network uses cookies and tracking technologies to gather analytics, understand user behavior and enhance user experience on our Website. All data collected through cookies is treated with confidentiality and in accordance with our privacy policy. By using our Website, you consent to our use of cookies and tracking technologies as described below.

• Call Tracking Metrics: Uses cookies to gather data on referring and landing URLs, tracking source, user agent, IP address and advertising data to help us understand how users interact with our call-tracking systems.
• Google Analytics: Collects data on user interactions and behavior, device and browser information, referral sources, anonymized IP addresses and custom data. It measures interactions and provides insights to improve our Website through cookies.
• Web Server Logs: Capture cookie data to provide insights into how users interact with our Website.

Your browser settings let you manage, disable or allow cookies. However, disabling cookies might affect certain features and the functionality of our Website.

Our Website may include links to external websites, services or content providers that we don’t operate or control. These links are provided for your convenience and reference.

• Liability: We’re not responsible or liable for any harm or damages related to the purchase or use of goods, services, content, resources or any other transactions made through third-party websites. Please carefully review their policies and practices before engaging in any transaction.
• Privacy Policy Limitation: This Privacy Policy only applies to information our Website collects. Any information collected by or you provide to third-party websites is governed by their privacy policies. We encourage you to review every site’s privacy policy.
• Disclaimer: We strive to provide quality links to useful and ethical sites, but we have no control over the content or practices of these external sites. When you click on a third-party link, it takes you to a site with its own privacy policy, terms of use and customer service policies. Any browsing or interaction on external sites is subject to their terms and policies.

By using our Website and accessing any third-party links, you agree that we’re not responsible for the privacy practices or content of external sites.

Recovery Now Network recognizes and respects your rights regarding personal data. While we prioritize keeping data secure and confidential, especially given the sensitive nature of recovery services, we acknowledge the following rights.

• Access: Although you can’t directly access your data in our systems, you may request a copy in a commonly used, machine-readable format. Please submit your request in an email to help@rehabnet.com.
• Amendments: You can request corrections or updates to any inaccurate or incomplete personal data by submitting a written request via email to help@rehabnet.com to ensure accuracy.
• Erasure: Unless you’ve been admitted to one of our programs, you may request the deletion of your personal data by sending an email to help@rehabnet.com. State and federal regulations require us to retain all patient data for a period of seven years.
• Fees: We strive to promptly respond to all individual rights requests and may charge a reasonable fee to process these requests.
• Limitations: Some rights may be limited by legal obligations and the need to retain data for service provision.
• Objection: You have the right to object to certain types of data processing. We provide details on how to exercise this right upon request.

By using our services and Website, you acknowledge these rights and our commitment to uphold them.

Recovery Now Network doesn’t offer services to anyone under the age of 18. Our services are intended for adults, and our content and marketing are designed accordingly. By using our Website and services, you attest that you’re at least 18 years old. If you’re not over 18 years old, Do Not Use Our Website or Services.

Our personal information collection and use policies are designed to protect children’s privacy. We don’t knowingly collect, use or disclose personal information from anyone under 18. If you’re a parent or guardian and believe we may have personal information from a child younger than 18, please contact us immediately at help@rehabnet.com. We’ll take steps to ensure their information is deleted from our records as soon as possible. We urge parents and guardians to monitor their children’s online activities and teach them safe internet practices.

We’re committed to protecting your data. As part of this commitment, we may update our Privacy Policy to reflect changes in our practices, services or legal requirements.

We indicate changes to our Privacy Policy by updating the Effective Date above. If you continue using our Website and services after the Effective Date of this Policy has changed, the most current Policy will apply and you acknowledge and accept the updated terms. If you don’t agree with any changes, we recommend that you discontinue using our Website and services.

A newly posted Policy with an updated Effective Date supersedes all previous Privacy Policies. We encourage you to review our Policy periodically to stay informed about how we protect your data.

For questions, concerns or requests related to our Privacy Policy or your personal data, please contact us by email at help@rehabnet.com.